Device Loan Orientation Module

What this program is

You are borrowing a laptop kit owned and managed by KINBER, issued through an approved partner site. The program provides zero-cost access for lawful, constructive digital use while protecting program assets, partner operations, and borrower confidentiality.

Before your first checkout

You qualify when all items below are true:

• Age 18+, or a parent or guardian co-signs for a minor.
• You are a registered patron or program participant at the issuing site.
• You are in good standing under the site’s circulation rules.
• You complete the electronic Device Loan Agreement (e-signature).
• You complete identity verification using photo ID, or an ADA-compliant alternative.
• You complete this Device-Orientation Module (this guide), online or in person.

What you receive

You receive one laptop kit per borrower. The kit includes the laptop plus the accessories listed on your checkout record. Accessories often include a padded bag and items such as a charger, external keyboard, mouse, and headset. Return all items issued to you.

Loan length, renewals, and returns

• Loan period: 30 days.
• Renewals: up to two 30-day renewals when no waitlist exists.
• Return method: in person to the issuing site during open hours.
• After-hours drop boxes: not permitted.

What you are expected to do during your loan

• Follow the Acceptable Use Policy and any posted network rules at the site.
• Keep the device and accessories secure and in good condition.
• Report malfunction, loss, theft, or damage within 24 hours to the issuing site.
• Protect your account logins. Do not share passwords with staff or others.
• Return the device and all accessories on time and in person.

Approved use

Use the laptop for lawful, constructive activities, including:

• Work and workforce development (job search, applications, training, remote work).
• Education (K-12, post-secondary, continuing education, online courses).
• Telehealth and healthcare portals.
• Government services and benefits.
• Essential digital tasks (banking, taxes, communications).

Prohibited use

Do not do any of the following:

• Break the law or support illegal activity (fraud, threats, stalking, harassment, hate crimes, child exploitation, etc.).
• Steal or infringe intellectual property (unlawful file-sharing, piracy, DRM circumvention).
• Bypass or weaken security controls, remove security tools, or attempt admin exploits.
• Install unauthorized software or run activity that creates security or licensing risk (crypto-mining, bulk scanning, hosting servers).
• Access accounts, systems, or data without permission.
• Tamper with or remove asset tags, barcodes, or “Property of KINBER” markings.
• Sell the laptop, lend it to others outside your household, or take it outside the United States.
• Stream, download, or game for personal use.

Security management, remote lock, and enforcement

The laptop is enrolled in KINBER’s security and device management systems, operated by KINBER or its managed services provider. These systems support security settings, updates, and enforcement actions. For non-return, loss, theft, or serious misuse, KINBER requests a remote lock and, when required for security or recovery, a remote wipe.

Privacy and your data

• Sign in with your own online accounts. Keep passwords private.
• At each return, staff perform a full operating system reset (or equivalent). Personal files, accounts, and browser data are removed. Back up your files before return.
• Device management collects limited device data (example: serial number, online or offline status, patch level) used to operate and protect the device.
• Checkout and user records are confidential under Pennsylvania law and accessible only to authorized staff, except as required by law.

Care of equipment

• Keep the laptop in the provided padded bag.
• Keep liquids, heat, cold, and impact away from the device.
• Do not add stickers or coverings, especially over labels or vents.
• Use only the supplied charger and accessories.
• Do not attempt repairs. Contact the issuing site for support.

Monthly loan-status confirmation

If your loan stays active into a new calendar month, you must complete a Monthly Loan-Status Attestation:

• You receive an automated email with a secure link on Day 1 of the month.
• Due date: no later than Day 5 of the month.

If the attestation is missing, reminders and site alerts occur, and borrowing privileges remain suspended until submission.

Overdue timeline

The program follows a fixed timeline after your due date. No late fines apply. Actions escalate to protect public assets and maintain program integrity.

• Day 3: courtesy reminder email.
• Day 7: second reminder by email, or SMS when you opted in.
• Day 10: borrowing privileges suspended.
• Day 13: pre-lock notice.
• Day 14: remote lock (requested by KINBER, executed by the managed services provider).
• Day 21: final notice plus a phone call offering assistance.
• Day 30: device marked Lost and a replacement case opened for program records and audit.

Hardship pause

A site liaison is allowed to grant a one-time hardship pause of up to 14 days. The pause is recorded in the program system.

Loss, theft, damage, or malfunction

• Report within 24 hours to the issuing site.
• You are not billed for loss or damage under this program.
• For suspected theft, staff may request a police report number to support recovery steps.
• For malfunction, do not attempt repair. Contact the issuing site.

Consequences for misuse or non-return

Based on the issue, KINBER takes one or more actions consistent with law and policy:

• Coaching or a warning, with incident documentation.
• Suspension of borrowing privileges or required immediate return.
• Remote lock for non-return or serious misuse.
• Referral of suspected illegal activity to law enforcement.

Accessibility and language access

Reasonable accommodations and alternative verification methods are available for users with disabilities. Key forms and notices are available in English and Spanish. Additional formats are available upon request.

Completion

This module is complete when you:

• Read this guide in full.
• Ask staff to clarify anything you do not understand.
• Sign the Device Loan Agreement.

Where to get help

Contact the issuing site first for:

• Renewals and returns
• Technical issues
• Loss, theft, or damage reports
• Accessibility or language requests

Issuing site contact info

• Issuing site name:
• Site phone:
• Site email:
• Site hours:

KINBER support contact info

• KINBER support email or phone:

Your acknowledgment at checkout

By signing the Device Loan Agreement, you confirm:

• You read and agree to the Acceptable Use Policy.
• You understand the device is managed for security and recovery.
• You understand your personal data is removed at return.
• You understand misuse or non-return leads to suspension and remote lock.
• You understand no fees, deposits, or fines apply under this program.

DASH PBDA Device-Orientation Module (Required before checkout).