DASH PBDA · Device Loan Program · Borrower Orientation


Device Loan Orientation for Borrowers



This guide explains what you are borrowing, what you must do during your loan, and what happens if a device is overdue, lost, or misused. Read it before you sign the Device Loan Agreement.

Read before signing the agreement In-person return only Loan period: 30 days

Version 1.1 · Last updated: February 2026

What this guide is

This guide explains what you are borrowing, what you must do during your loan, and what happens if a device is overdue, lost, or misused. Read it before you sign the Device Loan Agreement.

The basics

  • You are borrowing a laptop kit owned and managed by KINBER and issued through a partner site.
  • Loan period: 30 days.
  • Renewals: up to two 30-day renewals when no waitlist exists.
  • Return: in person to the issuing site during open hours. No drop boxes.
  • No fees, deposits, or late fines.

Before checkout

You must:

  • Be a registered patron or program participant at the issuing site.
  • Be in good standing under the site’s circulation rules.
  • Complete identity verification (photo ID or an ADA-compliant alternative).
  • Provide a working personal email address.
  • Read this guide.
  • Sign the Device Loan Agreement.

What you receive

You receive one laptop kit per borrower. Return every item you were issued.

Typical kit contents

  • Laptop
  • Charger
  • Laptop bag

Optional accessories (varies by site)

  • Keyboard
  • Mouse
  • Headset

Your responsibilities during the loan

You must:

  • Follow the Acceptable Use Policy and any site network rules.
  • Keep the device and accessories secure and in good condition.
  • Return the kit on time and in person.
  • Report malfunction, loss, theft, or damage within 24 hours to the issuing site.
  • Keep your account logins private. Do not share passwords with staff or anyone else.

Saving your work

These devices use security controls that protect the program’s assets.

What this means for you

  • Save your files to your personal online account.
  • USB ports are disabled.
  • Anything saved to the device is deleted when the device logs off or restarts.

Approved use

Use the laptop for lawful, constructive activities, including:

  • Work and workforce development (job search, applications, training, remote work).
  • Education (schoolwork, online courses, continuing education).
  • Telehealth and healthcare portals.
  • Government services and benefits.
  • Essential digital tasks (banking, taxes, communication).

Prohibited use

Do not:

  • Break the law or support illegal activity.
  • Harass, threaten, stalk, or target others.
  • Access accounts, systems, or data without permission.
  • Bypass or weaken security controls, remove security tools, or attempt admin exploits.
  • Install unauthorized software or run high-risk activity (crypto-mining, bulk scanning, hosting servers).
  • Tamper with or remove asset tags, barcodes, or “Property of KINBER” markings.
  • Sell the laptop or lend it outside your household.
  • Take the device outside the United States.

For the full policy, see the Acceptable Use Policy.

Security and enforcement

  • The laptop is managed for security and program support.
  • KINBER can lock a device remotely if it is overdue, lost, stolen, or seriously misused.
  • Security or policy incidents can be documented and investigated.

Privacy and your data

KINBER and partner staff do not monitor your personal files in normal operations. Routine management focuses on updates, security, inventory, and support.

  • Anything saved locally is deleted when the device logs off or restarts.
  • Do not store personal files on the device.
  • Use your own online account to save your work.

Care of equipment

  • Keep the laptop in the provided padded bag.
  • Keep liquids, heat, cold, and impact away from the device.
  • Do not add stickers or coverings, especially over labels or vents.
  • Use only the supplied charger and accessories.
  • Do not attempt repairs. Contact the issuing site for support.

Monthly loan-status confirmation

If your loan stays active into a new calendar month, you must complete a Monthly Loan-Status Confirmation.

  • You receive an automated email with a secure link on Day 1 of the month.
  • Due date: no later than Day 5 of the month.

If the Confirmation is missing, reminders and site alerts occur, and borrowing privileges remain suspended until submission.

Overdue timeline

After your due date, actions escalate to protect public assets and maintain program integrity.

  • Day 3: courtesy reminder.
  • Day 7: second reminder (email, or SMS when you opted in).
  • Day 10: borrowing privileges suspended.
  • Day 13: pre-lock notice.
  • Day 14: remote lock.
  • Day 21: final notice plus a phone call offering assistance.
  • Day 30: device marked Lost and a replacement case opened for program records and audit.

Hardship pause

A site staff can grant a one-time hardship pause of up to 14 days. The pause is recorded in the program system.

Loss, theft, damage, or malfunction

  • Report within 24 hours to the issuing site.
  • You are not billed for loss or damage under this program.
  • For suspected theft, staff may request a police report number to support recovery steps.
  • For malfunction, do not attempt repair. Contact the issuing site.

Consequences for misuse or non-return

Based on the issue, KINBER can take one or more actions consistent with law and policy:

  • Coaching or a warning, with incident documentation.
  • Suspension of borrowing privileges or required immediate return.
  • Remote lock for non-return or serious misuse.
  • Referral of suspected illegal activity to law enforcement.

Accessibility and language access

Reasonable accommodations and alternative verification methods are available for users with disabilities. Language access and translated materials vary by site. Ask site staff what options are available and how to request them.

Where to get help

Follow this support process any time you need help with your device.

Step 1: Submit the Support Request Form first

Before calling for help, submit the Support Request Form so there is a record of your request and any follow-up needed. Submit Form here.

Please submit the form for any of the following:

  • Technical issues
  • Trouble signing in or using the device
  • Loss, theft, or damage
  • Questions about accessibility or language support
  • Any other device-related issue

Step 2: Contact the site that issued your device

After submitting the Support Request Form, contact the site that issued your device.

Please contact that site first for:

  • Renewals and returns
  • General device questions
  • Basic troubleshooting
  • Loss, theft, or damage reports
  • Accessibility or language requests
  • General support during normal business hours

Step 3: Contact Dataprise for technical support when needed

KINBER partners with Dataprise as the program’s technical support provider.

Contact Dataprise for technical support if:

  • Your issue is technical
  • You do not receive a response from the issuing site within 24 hours
  • The issuing site is unable to resolve the issue
  • You need help on weekends or holidays

When contacting Dataprise, be ready to provide:

  • Your device KINBER ID, found on the back of the device
  • The name of the site that issued your device
  • Your phone number, if sending an email

Dataprise technical support

Phone is best for urgent technical issues. Email is best for general requests and follow-up. Live online support is available for secure remote assistance when appropriate.

KINBER support

Completion

You are done when you:

  • Read this guide.
  • Ask staff to clarify anything you do not understand.
  • Sign the Device Loan Agreement.

Version

Version 1.1, updated February 2026

DASH PBDA Device Loan Orientation for Borrowers.